FAQ

Please contact us with any questions you may have which are not in the FAQ below.

1. What is a Fine Art Reproduction?

All Fine Art Reproductions offered on this website have a high archival rating and are printed with 12 colour Canon Lucia EX pigment Inks – Tested to last over 100 years without fading if displayed correctly.

2. What is Cotton Rag?

Cotton Rag is a type of paper. All cotton rag used for prints from this website are Textured surface Sihl Masterclass 320gsm.

Each print will have a standard 3cm border which allows for handling and framing. The cotton rag is acid and Lignen free.

3. Why do originals cost so much?

Many hours go into creating an original painting.

• The canvas is stretched
• Canvas is primed
• Design is created from photos which have been taken.
• Plan is developed so that there is a logical step by step from background painting to finished painting.
• Design is sketched onto the canvas and painting plus application of texture paste using stencils and palette knives is performed.
• Many layers of painting plus a final protective varnish all done with love and care.

4. Do you offer framing?

No.

Originals are painted on a deep edge canvas which may be hung without framing. The deep edges are painted to allow for this.

Fine Art Reproductions on stretched canvas also do not require a frame and come ready to hang on your wall.

Fine Art Reproductions onto Cotton Rag Paper do need framing. Any good professional framer can do this for you.

5. What is a stretched canvas?

Original paintings on this website are painted on a stretched canvas. A stretched canvas is a special artist quality canvas which has been stretched over quality seasoned timber bar frames. The canvas is then primed before the painting is started.

The Fine Art Reproductions on this website are offered on stretched canvas as well as paper-cotton rag.

6. How long will shipping take?

High Quality Fine Art Reproductions are produced to order locally in Brisbane Australia.  Printing is done on receipt of order which can take up to 5 business days then allow up to 3 days for packaging. Once your parcel is with Australia Post please allow 3 - 6 business days for standard shipping (1 - 2 days for express) to all major Australian cities (slightly longer for rural areas). Total time from order placement to delivery to your door will be up to 14 business days.

 All items are shipped with Australia Post which may be affected by COVID19, with slightly increased delivery times.

7. If I am not home will my parcel be left unattended?

Parcels are not left unattended as they may be damaged by weather or stolen. If no one is home your parcel will be taken to your local post office for you to collect. You will need to sign for your parcel as it is sent Registered mail.

8. How do I contact Portraits that Bite?

For enquires please email Sally@portraitsthatbite.com.au

      9. What happens if my Original or Fine Art Reproduction arrives damaged?

If your Fine Art Reproduction or Original is damaged when you receive it please send an email within 24 hours to sally@portraitsthatbite.com.au and include photos of packaging and damaged product.

      10. Return Policy

If for any reason you are not happy with your order we are happy to refund your money once the order has been safely received back by us. Packaging, insurance and freight is at the expense of the buyer returning the painting to us.

    11. Payment

All orders are paid in full at time of placement via our secure online order facility.

    12. Copyright

All content on this site is the property of Sally McLean - Portraits that Bite and is protected by Australian and International Copyright Laws. This includes all artworks and text and means that content may not be used or reproduced in any form or for any purpose at all.